With Premier you can enjoy peace of mind of knowing that your RealWear investment is protected by securing access to upgraded support, fast device replacement, device usage analytics and enhanced training from the RealWear experts.
What’s included in the plan:
- Support—24/7 access to phone, email, and chat with a guaranteed response time of 4 hours.
- Advance device replacement—upon determining a device needs replacement, a unit is sent out before your device is received and processed through the standard return (RMA) process, reducing downtime.
- Frontline Worker Training Access—provides your frontline with access to training courses to ensure everyone is trained and ready to maximize use of their RealWear device.
- RealWear Getting Started Workshop—Learn how to use the device and steps to get started. This course covers: hardware overview, fitting and wearing, global commands, photos/videos/files, and getting connected. Available on-demand as a recorded training resource with a runtime of approximately one hour.
- RealWear Remote Collaboration Workshop—Hands-on product & application training for deployments. Users will learn the basics to get started, followed by full use application training (Teams, Zoom, Cisco). Available as an online session with up to 15 participants with a runtime of approximately two hours.
- RealWear Explorer Cloud*—Allows frontline workers to get remote technical support directly from their IT Helpdesk via a secure remote desktop connection.
- Device metrics—Easily analyze device utilization and see uptime and downtime patterns.
- Foresight Set Up—Virtual meeting with a RealWear expert for guided onboarding and introduction to the Foresight platform and assistance with provisioning.